Factory Repair Service
Deublin Company offers factory repair service for rebuilding Deublin Rotating Unions and Slip Rings. Factory repaired Rotating Unions and Slip Rings are warrantied to be free from defects in material and workmanship for one year from the date of shipment. Refer to the back page of the Deublin catalog for full description.
A Return Goods Authorization (RGA) Number is required prior to returning items to Deublin for repair service. This number will be issued upon submission of the RGA Form.
Customer Service will contact the customer with repair cost and approximate lead time before proceeding with the repair. The customer has up to three weeks to authorize the repair after receipt of quote.
1. REPAIRABLE ROTATING UNION – The cost is 70% of the price of a new union.
2. REPAIRABLE SLIP RING – The cost will be based on time and materials.
3. BEYOND REPAIR - The item cannot be repaired with any reusable parts. Customer Service will notify the customer and ask for approval to return as is or scrap at Deublin Company and will quote the price for a new Rotating Union or Slip Ring.
All Rotating Unions and Slip Rings are disassembled for repair service. If the customer decides not to repair the item, it will be handled same as Beyond Repair (see #3).
For a period of one year (two years on 57 Series) from the date of shipment, Deublin warrants that the products sold by it are free from defects in material and workmanship. The liability of Deublin is expressly limited to the replacement or rebuilding of any article, or part thereof, proved defective, when returned to the Deublin Company, transportation prepaid within a reasonable time after the termination of the 365 day warranty period.
This warranty is void if the product is dismantled, modified, altered, or damaged from improper maintenance, side-loading, excessive temperature, abrasive or chemical action, or other abuse.
No representative, agent or employee of Deublin has any authority to modify the terms of this warranty. Deublin will not be responsible for any consequential or resulting damage, which may be claimed to have occurred through the sale or use of such products, or parts thereof, which might be defective.
There are no warranties, which extend beyond the description contained under this heading, express or implied, including warranties of fitness for a particular purpose.
A Return Goods Authorization (RGA) Number is required prior to returning Rotating Unions or Slip Rings to Deublin for warranty evaluation. This number will be issued upon completion of the RGA Form. The RGA Number must be clearly marked on the outside of each box. Shipments received without an RGA number will be held in a containment area. After 90 days, if no RGA form is submitted, the shipment will be scrapped.
I have read and agree to the Deublin Factory Repair Service and Warranty Policy.
I Agree (Proceed to RGA Form)
I Do Not Agree (Contact DEUBLIN Company Customer Service)