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Return and Cancellation Policy

 

Return and Cancellation Policy

Order Cancellation Policy

  • Orders for standard normally stocked items may be cancelled IF the order has not been shipped
  • Special items cancellation fee may apply
    • Contact Customer Service for item classification
  • Orders for Custom or MTO (Make to Order) items cannot be cancelled

End User Unused Item Return Policy      

  • This Policy applies to items purchased directly from Deublin
  • Return of items must be pre-authorized by Deublin
  • Only new unused items and in original Deublin package may be returned
  • Items to be returned must have been purchased within 12 months
  • Only standard normally stocked items may be returned
    • Contact Customer Service for item classification
  • Custom or MTO (Make to Order) items do not qualify to be returned
  • Contact Customer Service for item classification
  • Standard Stocking Fees shall apply
    • 25%; subject to evaluation of returned items
    • 10%; if replacement order is placed for correct items
    • 0%; if error is made by Deublin
  • All returned items must be shipped pre-paid freight to the nearest Deublin location
  • RGA Form must be submitted and RGA number must be noted on return packaging

Distributor Unused Item Return Policy

  • During June/July each year, Deublin will accept return of slow-moving Distributor inventory
  • Return must be authorized by Deublin between June 1 and July 15
  • List of models, quantity and alpha-numeric date code printed on the label must be supplied
  • All items to be returned must have been purchased no less than 12 months from date of return, but, no longer than 24 months from date of return
  • Only standard normally stocked items may be returned
  • Contact Customer Service for item classification
  • Custom or MTO (Make to Order) items may not qualify to be returned
    • Contact Customer Service for item classification
  • Standard Stocking Fees shall apply
    • 25%; subject to evaluation of returned items
    • 10%; if replacement order is placed for correct items
    • 0%; if error is made by Deublin
    • 10%; if Distributor initiates and terminates relationship with Deublin
    • 0%; if Deublin initiates and terminates relationship with Distributor
  • All returned items must be shipped pre-paid freight to the nearest Deublin location
  • RGA Form must be submitted and RGA number must be noted on return packaging

Changes to this Return and Cancellation Policy Statement

We reserve the right to modify this Return and Cancellation Policy Statement at any time without notice. The Return and Cancellation Policy Statement posted at any time or from time to time via the Site shall be deemed to be the Return and Cancellation Policy Statement then in effect. By continuing to use the Site following the posting of changes, you expressly accept and agree to abide by the terms set forth in the amended Return and Cancellation Policy Statement.
 
This Return and Cancellation Policy Statement was last updated on April 5, 2016.
 

Contacting the Site

If you have any questions about this Privacy Policy Statement, the practices of the Site, or your dealings with the Site, you can contact:

Deublin Company
Customer Service
2050 Norman Drive
Waukegan, Illinois 60085
 cs@deublin.com

 
847-689-8600
Welcome to DEUBLIN >
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Welcome to Deublin.com!

Since 1945, Deublin has grown from a small garage shop to the world’s largest manufacturer of rotary unions (rotating unions). Our worldwide distribution network allows OEM’s all over the world to specify Deublin rotary unions when purchasing equipment made in another country. Wherever you’re located, Deublin has a stocking distributor nearby to meet your fluid handling requirements—quickly. Rotary unions must accommodate a broad range of materials, viscosities, temperatures, pressures and speeds. That’s why the Deublin rotary union product line offers over 500 standard rotary unions, over 3,000 separate models, and more than 6,000 individual components to handle them.

AEO
 
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