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RGA Form Policy
FACTORY REPAIR SERVICE
Company offers a factory repair service for the rebuilding of
unions. Factory repaired unions are warranteed to be free from defects in material and workmanship for one year from the date of shipment. Refer to the back page of the
catalog for full description.
A Return Goods Authorization number is required prior to returning unions to
for repair service. This number will be issued upon submission of the RGA Form.
Customer Service will contact the customer with repair cost and approximate lead time before proceeding with the repair. The customer has up to three weeks to authorize the repair after receipt of quote.
- The cost is approximately 70% of the price of a new union.
- The union cannot be repaired with any reusable parts. Customer Service will notify the customer and ask for approval to return as is or scrap at
Company and will quote the price for a new union.
All unions are disassembled for repair service, if the customer determines not to repair the union, it will be handled same as Beyond Repair (see #2).
For a period of one year (two years on 57 Series) from the date of shipment,
warrants that the products sold by it are free from defects in material and workmanship. The liability of
is expressly limited to the replacement or rebuilding of any article, or part thereof, proved defective, when returned to the
Company, transportation prepaid within a reasonable time after the termination of the 365 day warranty period.
This warranty is void if the product is dismantled, modified, altered, or damaged from improper maintenance, side-loading, excessive temperature, abrasive or chemical action, or other abuse.
No representative, agent or employee of
has any authority to modify the terms of this warranty.
will not be responsible for any consequential or resulting damage, which may be claimed to have occurred through the sale or use of such products, or parts thereof, which might be defective.
There are no warranties, which extend beyond the description contained under this heading, express or implied, including warranties of fitness for a particular purpose.
A Return Goods Authorization Number is required prior to returning unions to
for warranty evaluation. This number will be issued upon completion of the RGA Form. The RGA Number must be clearly marked on the outside of each box. Shipments received wihtout an RGA number will be held in a containment area. After 90 days, if no RGA form is submitted, the shipment will be scrapped.
I have read and agree to the
Factory Repair Service and Warranty Policy.
I Agree (Proceed to RGA Form)
I Do Not Agree (Contact
Company Customer Service)
Call Us! 847-689-8600