Career Detail

ESSENTIAL RESPONSIBILITIES

• Serve as the primary contact for customer quality concerns.
• Lead investigations and resolution of complaints including root cause analysis and implementation of corrective/preventive actions (8D, 5 Why, etc.).
• Coordinate and submit customer-required documentation (SCAR, PPAPs, FAIRs).
• Analyze product returns and suggest design or process improvements.
• Manage customer quality audits, visits, and ongoing communications.
• Develop and lead product qualification documentation (Control Plans, Capability Studies, Gage R&R, etc.).
• Track and report quality KPIs (e.g., PPM, NCRs, response times).
• Ensure compliance with regulations (RoHS, REACH, Proposition 65, conflict minerals).
• Maintain documentation such as certificates of compliance and material declarations.
• Collaborate cross-functionally across Production, Engineering, Supplier Quality, and Purchasing to ensure issue resolution and upstream compliance.
• Monitor changes in regulatory requirements and communicate impacts internally.
• Participate in internal improvement initiatives and final design reviews.

Skills AND Abilities

• Strong experience in root cause analysis and corrective action processes.
• Knowledge of regulatory compliance (RoHS, REACH, conflict minerals).
• Excellent verbal and written communication skills.
• Ability to read blueprints with GD&T and use measuring equipment.
• Proficiency in Microsoft Office, QMS, and ERP systems.
• Experience using customer portals and platforms such as IMDS, CDX, or SCIP.
• Working knowledge of standards like ISO 9001, IATF 16949, AS9100, and APQP.
• Comfortable in fast-paced, production-driven environments.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in quality engineering, mechanical engineering, or similar major.
• Minimum 7 years’ experience in Quality Engineering or Customer Quality in a precision manufacturing setting with machined parts/devices.
• Green Belt certification or training in Lean Six Sigma preferred.

Employee benefits

Deublin Company offers a stable, team-based environment with opportunities for advancement.

Our robust benefits package includes:

• Medical/dental/vision insurance coverage.
• 12 paid holidays per year in addition to the company’s Paid Time Off policy.
• 401(K) plan with employer contribution that matches 65% of the first 6% of employee contribution.
• Company-paid life/ADD insurance at 2.5x base annual compensation.
• Additional components, such as Educational Assistance, Employee Assistance Program and company paid Short- and Long-Term Disability coverage.

Company profile

Deublin Company is the leading manufacturer of Rotating Unions and Electrical Slip Rings - devices that allow the transfer of pressurized fluid or electricity from a stationary source into rotating machinery. Deublin spans the world with 13 offices including 5 manufacturing plants and wholly owned subsidiaries in Austria, Brazil, China, France, Germany, Italy, Japan, Korea, Poland, Singapore, Spain, United Kingdom and United States. In Waukegan, the award-winning, ISO 9001-certified manufacturing plant, comprises approximately 200,000 sq. ft. accommodating administration, sales, marketing, engineering, manufacturing, research and development as well as a complete training facility.

Deublin is an Equal Opportunity Employer and Drug Free Workplace.